Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network.

In conjunction with Avaya, Alphawest can help you identify, plan, deploy, secure, manage and optimise your technology and communications investments - making people more productive, processes more flexible and customers more satisfied.

In 2009, Alphawest was recognised as the Top Performer with respect to supporting the Nortel Enterprise Solution offerings.

Alphawest and Avaya

Alphawest, in conjunction with its parent company Optus, has been an Avaya Platinum Business Partner since 2009 - the highest level of partnership in Avaya’s partner certification programs. In addition, Alphawest and Optus had a long term partnership with Nortel Networks, which has helped to lay the foundation for a smooth and successful transition to Avaya.

To reinforce the strength of the partnership, Alphawest was awarded the Avaya Asia Pacific Top Performer award in 2009, in recognition of the growth and investment in the Nortel Enterprise Solution offerings.

This relationship combines Alphawest’s expertise in ICT, Avaya’s leadership in Unified Communications and Contact Centre solutions with the network reach of Optus to maximise customer value by providing an end-to-end solution. The result is a greater choice of technology solutions and services for customers, as well as a broader set of enhanced capabilities.

Alphawest can help you identify, plan, deploy, secure, manage and optimise your technology and communications investments - making people more productive, processes more flexible and customers more satisfied.

Alphawest has invested heavily in this partnership, constantly updating and obtaining new accreditations and certifications.