Unified Communications solutions focus on improving organisational efficiency and productivity, whilst delivering improved organisational effectiveness and performance through communications.
A range of communications mediums, such as voice, fax, video, email, instant messaging etc, are integrated on a converged IP network with collaboration technologies, presence enabled, and then provided across a range of device form factors (including mobile devices).
Unified Communications solutions are implemented typically to improve business outcomes through the alignment and integration of communications technologies with business processes and applications.
Benefits:
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Real-time Flexible Collaboration – the ability to collaborate, on the fly, across a range of communications channels is enabling people to work more productively and with greater flexibility. To be able to view the availability of other team members and then collaborate based on the communications channels they have available to them, in real time, is delivering real benefits to many businesses.
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Cost Savings – are typically identified as being either financially quantifiable or intrinsic in nature. Examples of financially quantifiable savings include; reduced external / outsourced conferencing costs (as a result of internally deployed solutions), and the deployment of Unified Communications' clients which allow for the integration of both voice and video for mobile users. There are many intrinsic benefits associated with the deployment of Unified Communications, several of which relate to productivity and most of which could be quantified with appropriate study.
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Mobility – with an increasingly mobile workforce and with younger generations working in different ways, at different times, and in different locations, it has become critical for communications' technologies to align with the changing nature of the workforce. Unified Communications' solutions typically allow users portability of a range of integrated communications channels, through which users are able to navigate, eg Instant Messaging to Voice to Video etc.
