Although the following services are not included in your annual software assurance contract, Alphawest would be pleased to discuss your requirements in more detail for additional services to complement your software assurance.
- User Assistance – "Help Desk" facilities for users to ask "how to" type questions or technical training.
- Environmental Support – addressing issues related to system configuration, setup or integration and how the software interacts with other software and hardware.
- Configuration – the re-configuration of the software to meet a specific business need.
- Installation – when a software patch or new release is made available by the vendor, the installation, testing and configuration of that patch or release is not within the scope of software assurance.
To request support, please click here
As a valued Alphawest software assurance customer, you are entitled to take advantage of the Alphawest Managed Solution offering. A Managed Solution contract will considerably extend the capabilities Alphawest can offer your organisation in the area of specialised and comprehensive reactive and proactive support for core business systems. Under a Managed Solution contract you can benefit from:
- Specialised support focused on your environment and organisation's needs
- Periodic business and configuration Health Checks
- Product and technical document updates
To find out more please contact your Alphawest representative or click here to read more about our Managed Solution capabilities.