What is a Managed Service?
A Managed Service is where the day-to-day management of your non-core information and communication technology is outsourced to a specialist ICT partner like Alphawest. By outsourcing ICT activities traditionally done in-house, you can focus on what matters – running and growing your business. And who better to work with than Alphawest who understands the business critical nature of network centric ICT.
What are the benefits?
People always talk about Managed Services in terms of cost savings. And for businesses seeking new and more efficient ways to run their organisations, a Managed Service from Alphawest delivers on every level. However for modern businesses operating in constantly changing markets, an Alphawest Managed Service is also about agility, flexibility and competitive advantage. Having specialist ICT expertise on tap 24x7 means your IT resources can be better redeployed to transformation projects, bringing new services to market or improving customer experiences. Finally, our seamless integration with Optus means you can work with a single-source provider.
Features
- Cost Reduction - Reduced Opex and Capex through economies of scale, simplification of ICT management and process improvement
- Reliability - Improved reliability and better equipment lifecycle management.
- Better Service - Guaranteed - Service Level Agreements for peace of mind.
- 24x7 Monitoring and Response - Centralised Enterprise Management Centre staffed 24x7 by IT engineers with specialist expertise across networks, data centre technologies, security, unified communications, enterprise collaboration, WAN and contact centres means most incidents are resolved before they become problems.
- Expertise - Leverage Alphawest’s ICT knowledge in designing, building and managing high performance technology infrastructure.
- Technology Know-how - Multiple vendor relationships and technology expertise.
- Quality Assured - ISO20000 IT Service Management quality accreditation.
- Flexible Services - Outsource one service, or your entire ICT infrastructure.
Why Alphawest?
Alphawest is a wholly-owned subsidiary of Optus and part of the SingTel Group. Few Managed Services providers
can match our telecommunication and technology resources, or service commitment. Established in 1986,
we have a long history in Managed Services, monitoring and maintaining critical ICT infrastructure for private
business, public companies and government organisations across Australia.
- Focus on Core Business - We take responsibility for ensuring your network infrastructure performance so you can focus on your core business and better utilise your internal resources.
- Real Economies of Scale - We monitor networks for customers across Australia. Together with our depth of technical know-how, our partnerships with Cisco and Juniper, and smart processes, we offer productivity improvements for our customers.
- A Complete Managed Service - Alphawest has coverage across Australia and the ability to reach Asia Pacific through SingTel. Our staff operate 24x7 for event monitoring and we provide a single point of contact for issues and ownership.
- Leverage our Skills - Gain access to industry experience and expertise, latest technologies and superior service delivery based on ITIL principles and proven processes.
- Cisco and Juniper Partnership - Cisco and Juniper lead the world in network technologies. That’s why together with Optus, we partner with Cisco and Juniper to help your network have high performance. Learn more about our technology partners.
- Remove overheads - Save on administration costs with a single-source provider managing your ICT.
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Call us
Phone 1300 788 410 and speak to our Managed Services specialists about the right solution for your business.
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