Managed Network Service

 

 

Alphawest's Managed Network Service covers ongoing support, maintenance, management and operations of customer ICT networks.

These services are based on managed and flexible Service Level Agreements (SLAs), combined with proven high-quality methodologies and complemented by Alphawest’s commitment to striving towards best practice service delivery.

Benefits:

A major strength is our ability to offer end-to-end network management services encompassing first and second tier helpdesk services and hardware, networks and systems integration expertise, as well as skills in monitoring and managing for performance and future capacity requirements.

Features:

• Managed router capability.
• Managed switch capability.
• WAN optimisation capability.

Reports are presented via Service Delivery Managers (SDMs) in an agreed timeframe or they can be accessed on-line via a web-based portal.

The Alphawest customer service portal enables a customer to view network status information, network performance and service management reports and gives customers the ability to submit any service requests to the Service Desk.