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Managed IP Telephony

As a recognised IP telephony services and solutions provider in Australia, we can offer a cost sensitive, comprehensive outsourcing service for designing, building, monitoring and managing, alerting and reporting on Cisco CallManager, CallManager Express, Unity and Architecture for Voice, Video and Integrated Data (AVVID) environments. Using an industry leading management platform for Cisco CallManager, we can help to alleviate the complexity of maintaining high availability and quality in an era of IP telephony.

Benefits:

  • Realise productivity improvements with IP telephony and let us take responsibility for enabling your telephony service to be responsive and accountable.
  • Improve your visibility of call types, call volume and voice quality with reports and dashboards via Web-based portals.
  • Leverage our skills, expertise, technologies and partnerships to assist with design and installation.
  • Use your resources more effectively by outsourcing IP telephony monitoring using our economy of scale, that can be recognised over many customers.
  • No CAPEX requirement for high end management tools.
  • Full monitoring and reporting of AVVID across Australia and internationally with 24x7 proactive monitoring and reporting
  • Higher availability and reduced risks with a recognised telecommunications and services provider.
  • Access to industry experience, latest technologies and superior service delivery based on ITIL principles and proven processes.

Features:

Alphawest can provide full spectrum services from design and build through to 24x7 proactive monitoring and management of new and existing environments. Supported by a comprehensive network and communications monitoring platform, Alphawest engineers are alerted to any degradation of services and advise on what network components are affecting voice and video quality.

By instrumenting technologies such as Cisco Routers, Voice Gateways, CallManager and Unity servers, engineers have visibility of Quality of Service (QoS) and status metrics in functions such as:
  • Real-time active calls.
  • Delay to dial tone.
  • CallManager device registration.
  • End point and device reachability.
  • Per device availability.
  • Voice gateway status.
  • Automated voice fault root cause analysis.
  • CallManager and unity server application and device performance.
 
We can combine current and historical monitoring and performance metrics from all devices into comprehensive reports, accessed via a Web portal, to assist with status and strategic planning initiatives.  The Alphawest Managed IP telephony service can provide:
  • 24x7 proactive monitoring and response.
  • Advanced diagnostics and measurement.
  • Comprehensive performance reporting.
  • Optional IP telephony assessment.
  • Optional consulting and network optimisation.