The Managed Help Desk Service from Alphawest provides comprehensive support and maintenance coordination for customer-oriented technology solutions. With a centralised and nationally managed call centre we can cater for all levels of technical assistance including the integration of on-site support personnel with specialist and vendor technical support bases.
Benefits:
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A single point of contact for all support and maintenance issues.
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Comprehensive issue management processes from level 0 through to level 2 support for software, hardware and other.
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Access to requisite skill sets and expertise pertaining to the nature of a call.
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Known and predictable costs to assist with budgeting.
Features:
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Alphawest offers 24x7 dedicated resources for lodgement, escalation and management of calls, as well as support packages aligned to Alphawest expertise in technology and business solutions.
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Issues are owned and managed from registration to resolution using ITIL aligned process and procedure framework.
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Reporting on service levels is produced against agreed metrics in line with your requirements.
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The Managed Help Desk Service is tailored to suit you requirements, whether it is a dedicated Help Desk number to a dedicated team or a shared/leveraged Help Desk number.
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With industry certifications for Microsoft, Cisco Systems and IP telephony, our Help Desk analysts give you confidence that your Help Desk Service is fully managed.
