Desktops, servers, and mobile devices are prolific in every organisation that uses technology. Being able to track hardware and software assets, whilst maintaining a secure operating environment, requires a practical approach to desktop management.

Alphawest’s Managed Desktop Service is a comprehensive regime for fixed and mobile assets, providing detailed hardware and software asset management, powerful software deployment facilities, and leading edge policy-based security detection and remediation - in a single outsource solution.

Benefits:

Plan your hardware and software upgrades more effectively based on accurate inventories.
Proactively reduce software licence costs by harvesting unused licenses and proactively negotiating licence agreements.
Relax with policy-based security management and self-securing/self-healing architectures.
Improve your Standard Operating Environment (SOE) with an effective deployment strategy for software and applications.
Fully managed service across Australia and internationally with 24x7 security and deployment coordination.
Higher availability and reduced risks in partnering with a recognised telecommunications and services provider.
Access to industry experience, latest technologies and best practice release management based on ITIL principles and proven processes.
Provide option of up front capital costs for licensing or integration into operational costs.

Alphawest uses best of breed technologies to manage your desktop environment from purchase to installation to retirement for:

Desktop hardware, including desktop hardware refresh projects.
Desktop operating systems, including operating system upgrades, service pack deployment, security patch management, vulnerability management and system configuration.
Desktop software deployment for new applications installations and upgrades.

Using ITIL release management practices, our managed desktop service provides a complete configuration management data product that includes:

Asset tracking and lifecycle management, including the ongoing management of a definitive software library.
Real time management reporting.
Licence management, including application usage and licence recovery.
Inventory management, including application consolidation.