Alphawest can provide services to help you manage whole of business networking and infrastructure technology or we can provide selective solutions to help you take the day-to-day management away from the core deliverables of your business. From managed network services, managed router services, managed desktop services, continuity planning, disaster recovery, office recovery positions, data hosting, data management, stand-by servers and workstations through to managed IP telephony services and solutions.

Benefits:

Alphawest’s approach to defining, transitioning and delivering managed services means you can have confidence that we will look after the applications, systems and platforms and infrastructure that you rely upon for continued business operations.

• Service Management includes:
  • Service Support
  • Service Desk.
  • Incident Management.
  • Problem Management.
  • Configuration Management.
  • Change Management.
  • Release Management.
• Service Delivery
  • Availability Management.
  • Capacity Management.
  • Continuity Management.

A Managed Service provides full ownership of your outsourced function providing continuity of service. Managed Services provide tailored managed services to provide you whole capability outsourcing or outsourcing of selective requirements, using best of breed technology.