The expanding complexity of maintaining ICT infrastructure, business applications and maintenance demands more time, investment in skills and attention. As a result, many organisations are struggling to focus on their core business functions, which can compromise overall organisational profitability.

Due to the potential cost savings associated with outsourcing one or more ICT functions as a managed service, many organisations are starting to see this as a viable option. 

With over 20 years of experience and expertise in the Information and Process Management marketplace, Alphawest has extended its Managed Solution offering well beyond what is available direct from vendors.

Benefits:

• Single point of contact
• Certainty through agreed service levels
• Containment of support costs
• Delivery model designed to reduce risk and costs
• National coverage
• Calls and requests resolved quickly

Features:

• Proactive support and planning
• Periodic health checks
• Remote access administration
• On site technical support
• Regular account health meetings
• SLA establishment and monitoring
• On site administration
• Risk management
• Disaster recovery planning and execution
• Technical account management
• Business health check review

Click here to review the Alphawest Software Assurance Charter.