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Alphawest, we make more possible

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Alphawest at a Glance

Business Solutions – Automate, Access & Improve Workplace Efficiency

  • Analyse your existing business environment
  • Automate information flows & knowledge assets to enhance customer service
  • Deploy leading software solutions to create efficient workplaces
  • Business Intelligence
  • Business Process Management
  • Enterprise Performance Management
 [ + ] Customised Technologies
  • Enterprise Application Integration
  • Technology Option Assessment
  • Digital Asset Management
  • Consulting Services


Technology Solutions – Design, Procure, Integrate, Implement & Maintain

  • Design to suit your business requirements
  • Integrate infrastructure effectively and efficiently
  • Maintain to limit downtime to your business
  • Procure your hardware & software utilising our strong vendor relationships
  • Implement accordingly to scope and budget
 [ + ] Systems & Storage
  • Consulting
  • Speech Recognition
  • Network IVR
  • TDM to IP Contact Centre Migration
  • Inbound Contact Pre and Post Routing
  • Multimedia Contact Centre
  • Computer Telephony Integration
  • CRM and Interaction Analysis
  • Network Security
  • Application Security
  • Malicious Code
  • Content Security
  • Enterprise Management
  • Identity & Access Management


Managed Services – Design, Build, Manage, Monitor, Operate, Report

  • Design & implement managed solutions to suit your business requirements
  • Monitor technology and business services' availability and performance
  • Report for performance capacity and future planning
  • Operate services and solutions under SLAs
  • Manage customer experience through ITIL service delivery
 [ + ] Managed Data Networks
 [ + ] Managed Security
  • Firewall
  • Intrusion Detection and Protection
  • Trust
  • Desktop & Identity Services
  • Anti Virus / SPAM
  • Servers
  • Operating Systems
  • Database
  • Applications
  • Caching
  • Load Balancing
  • Desktop
  • SOE and Patch Management